Customer service has become one of my favourite parts of running a small SaaS company. You learn so much about your product and what people are feeling when they use it. Here are a few examples how to turn an angry customer into a true fan or just truly churned.

I’ve been doing a poor job lately of being present while with my family. In this episode I talk about some of the pressures of having a young family and trying to start a company as well as some of the benefits.

In this episode I talk about my phone call with Corey Haines from Baremetrics (https://baremetrics.com) and how he showed me how I’ve been building a bunch of features no one needs (as well as how to fix this). Then I really nerd out like a number-one-fan about bootstrapping SaaS.

This No Code fad has been huge. Tools like Bubble, WebFlow, etc. are killing it and changing the way we launch and build products. But there may be a cost I think most people aren’t thinking about. I also talk about a conversation I had with a multi-millionaire business man (who shall not be named) about “learning whatever it takes”.

Balancing a day job, a family, and a side project can be a rollercoaster of emotion. So are revenue analytics. I talk about these (while trying to say “umm” less), how founders are addicted to checking their baremetrics dashboard, and a more (not a lot more).